Frequently Asked Questions

How long does shipping take?

Delivery times vary depending on your location. Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Can I return my order?

Yes. If you’re not completely satisfied with your purchase, you may request a return in accordance with our Return Policy.

How can I track my order?

As soon as your order ships, you’ll receive a tracking number by email so you can monitor its journey.

How should I care for my satin products?

We recommend washing on a gentle cycle with cold water and allowing the product to air dry whenever possible to help preserve its softness and quality.

Do satin pillowcases help with hair and skin?

Satin provides a smoother surface than many traditional fabrics, helping reduce friction on hair and skin while you sleep.

How can I contact LUNELLE?

If you have any questions, please visit our Contact Us page or reach out to our support team. We’re always happy to help.