Return & Refund Policy
30-Day Money-Back Guarantee
At LUNELLE, we want you to feel confident in your purchase. If you are not satisfied with your order, you may request a return within 30 days of the date your order is delivered, subject to the terms below.
Eligibility for Returns
To request a return, please contact us within 30 days of the confirmed delivery date of your order.
To be eligible for a return, the item must be returned to us and must include all components and accessories originally supplied with the product, where applicable.
Items that have been intentionally damaged, altered, excessively used, or damaged due to misuse, improper care, or circumstances occurring after delivery may not be eligible for a refund.
We may request your order number, proof of purchase, photographs, or other reasonable information necessary to identify your order and process the return.
How to Start a Return
Before sending any item back, please contact LUNELLE customer support with your order number and the reason for your return.
If your return is eligible, we will provide you with return instructions and the appropriate return address.
Please do not send a return to an address appearing on the original shipping package unless we specifically instruct you to do so. Returns sent without following our return instructions may experience processing delays.
Return Shipping
For standard returns, including returns because you changed your mind, the product did not meet your expectations, or you otherwise no longer want the product, the customer is responsible for the cost of return shipping.
Original shipping charges, if any, are not refundable except where required by applicable law or where otherwise stated by us.
We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your refund has been completed. LUNELLE is not responsible for returned packages that are lost in transit before reaching the designated return address.
Damaged, Defective, or Incorrect Items
If you receive an item that you believe is damaged, defective, or different from what you ordered, please contact us as soon as possible and within the applicable 30-day return period.
We may ask you to provide photographs or other reasonable evidence of the issue before authorizing the return.
A damaged, defective, or incorrect item may still be required to be returned before a refund or replacement is issued. Do not dispose of the item unless LUNELLE specifically tells you in writing that a return is not required.
Where we confirm that an item was delivered damaged, defective, or incorrect, we will provide an appropriate resolution, which may include return-shipping arrangements, reimbursement of reasonable return-shipping costs, replacement, or refund, as applicable.
Refunds
Refunds are not issued merely upon requesting a return or sending a package.
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, your refund will be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
The refund will generally cover the amount actually paid for the eligible returned product, excluding return-shipping costs and original shipping charges where applicable, except where otherwise required by law.
Return Condition & Inspection
All returned items are subject to inspection upon arrival.
We reserve the right to deny or reduce a refund where permitted by applicable law if the returned item is materially different from the item originally shipped, contains missing components, has been intentionally damaged or altered, shows damage caused by misuse or improper care, or otherwise does not qualify under this policy.
Normal inspection necessary to evaluate the product will not by itself disqualify an otherwise eligible return.
Packages Returned Without Authorization
Please contact us before returning an item. Sending an item to an address without first obtaining the appropriate return instructions may delay or prevent us from identifying and processing your return.
Exchanges
If you would like a different product, size, or color, please contact us. Depending on availability and the circumstances, we may offer an exchange or ask you to return the original item and place a new order.
Refund Abuse & Fraud
LUNELLE reserves the right, to the extent permitted by applicable law, to refuse fraudulent or abusive return requests, including returns involving items that were not purchased from LUNELLE, materially altered products, falsified claims, or repeated misuse of our return program.
Nothing in this provision limits any rights available to consumers under applicable law.
Consumer Rights
This Return & Refund Policy is intended to supplement, and does not limit, any non-waivable rights or remedies you may have under applicable consumer protection laws.
Contact Us
If you have questions about a return or refund, or would like to begin a return, please contact us at:
trylunelle@gmail.com
Please include your order number and a brief explanation of your return request so we can assist you.