Refund Policy

At LUNELLE, we want you to shop with confidence.

If you’re not completely satisfied with your purchase, please contact us and we’ll do our best to help.

Returns

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging whenever possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item. We’ll work with you to find the best solution.

Refunds

Once your return has been received and inspected, we’ll notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method.